Terms & Conditions

For the latest information about bookings

GENERAL BOOKINGS

Bookings can be made online via our website or Open Table. When you make your booking, you will be asked for your contact number and email address so we can reserve your table and send you confirmation of your reservation. This information will not be shared with any third parties.

BILLS

• Zouk accepts all major credit cards and American Express.
• If you have paid a deposit in advance this will be deducted in full from your final bill.
• An optional 10% service charge is added to every bill. If you do not wish to pay your server can remove it for you.
• Please check your bill carefully before you settle it and leave the restaurant as there is no guarantee refunds can be offered at a later date.

CHANGES TO YOUR BOOKING

Changes can be made to your booking by calling or emailing the restaurant. However, the easiest and quickest way to amend your booking is to click on the link in your booking confirmation email or text from Open Table and make the necessary changes.

Changes can be made up to 2 hours before the time of your booking.

CANCELLATION BY THE CLIENT

For cancellations, Zouk reserves the right to retain any deposit taken. Deposits will usually only apply to large parties where space has been reserved or special calendar events e.g. Christmas Day or Valentine’s Day.

If you fail to cancel your reservation and simply do not show up for your reserved table on the day of your booking, then Zouk also retains the right to charge a £5 fee per person.

Cancellations can be made by calling or emailing the restaurant, but the simplest way is to click in the link on your booking confirmation email or text from Open Table.

CANCELLATION BY ZOUK

Zouk is entitled to cancel the booking at any time by giving written notice for the following reason

• If the client is in breach or default of its obligations under this Agreement
• If the event might prejudice the reputation of Zouk or cause damage to the premises
• If Zouk is unable to carry out its obligations due to circumstances beyond its control.

PERSONAL BELONGINGS

All property left on the Zouk premises is done so at the owner’s risk. Zouk accepts no responsibility for any loss of or damage to property left behind.

ACCEPTANCE

By booking with Zouk you have confirmed you accept the above terms and conditions.

GROUP BOOKINGS

For bookings of 10 or more we require a deposit of £5 per person a minimum of 7 days before the booking; unless your booking is made within 7 days of dining in which case, we require the deposit within 48 hours. This deposit is non-refundable in the event of cancellation by the client, as the restaurant will have reserved the space and may not have the opportunity to recoup the custom lost. 

EVENTS

Occasionally for special one-off events or important calendar events such as Christmas Day Zouk may require a deposit to secure your booking. This will usually be £5 per person a minimum of 7 days before the booking; unless your booking is made within 7 days of dining in which case, we require the deposit within 48 hours. This deposit is non-refundable in the event of cancellation by the client as the restaurant will have reserved the space and may not have the opportunity to recoup the custom lost. 

ALLERGENS & SPECIAL DIETARY REQUIREMENTS

Notification of any special dietary requirements must be made for events or group bookings at least 7 days before the booking.

Zouk caters for a wide range of dietary requirements. All our food is halal and we also have dining options for vegetarian, vegan and gluten free diners.

All our printed menus contain an allergen key which details any of the big 14 allergens present in Zouk dishes. These allergens are also detailed on the menu section of our website here. We also have an allergen matrix in reception which is available for customers if they have any allergen queries. For customers who may have an allergy that is not one of the big 14, please ask a member of staff and they can check with the kitchen what is suitable from the menu.

If you do not understand the allergen key or have any questions at all, please ask a member of staff. We would also prefer if you could declare your allergy in the notes when making your booking or on arrival at the restaurant, so our team can assist you with ordering if required.  

Tree Nuts and Peanuts
Please note that our restaurant handles a variety of nuts including but not limited to cashew nuts, almonds, pistachios, Brazil nuts, peanuts and coconut. We take every possible caution to ensure we reduce the risk of cross contamination of food however, our restaurant may not be suitable for somebody with a severe tree nut or peanut allergy. We must also note that some components of our dishes such as spice blends are prepared in factories where peanuts are handled. For this reason, some of our dishes declare that there may be a trace of peanuts.

PAYMENT

All food and drink prices quoted are inclusive of VAT.  A 10% discretionary service charge will be added to your final bill.

Your deposit will be deducted from your final bill.

CHRISTMAS DEPOSIT

We ask for a deposit of £10 per person to be paid in order to secure the booking. The deposit may be paid by cash, card, bacs or company cheque which must be cleared at least 7 days before your booking. We will require full payment of deposit within 7 days of your provisional booking; unless your booking is made within 14 days of dining in which we require the deposit within 48 hours.

CONFIRMATION OF GROUP OR SPECIAL EVENT BOOKINGS
The booking will be confirmed upon receiving the deposit of £5 per person.

Provisional bookings will be given the first refusal however if no deposit is paid within 48 hours of notification of another inquiry for the same table, then the table will be released to the other client.

CHRISTMAS ARRIVAL AND TIMINGS
You will have your table for 2 hours, so please arrive promptly for your booking to allow you the best experience. Your party will be seated when all your guests have arrived.

CHRISTMAS BOOKINGS – NUMBER OF GUESTS
We require confirmation of the final numbers no later than 14 days prior to the booking. We will do our utmost to accommodate increases in numbers if notified in advance.

If a guest cannot attend, please contact us at least 24 hours before the booking or we may have to charge the full menu price for any ‘no shows’.

CHRISTMAS PARTY PAYMENTS
All food and drink prices quoted are inclusive of VAT. A 10% discretionary service charge will be added to your final bill. Your deposit will be deducted from your final bill. All outstanding balances must be paid on or before the day of your Christmas party – unfortunately, we can’t invoice for payment after the event.

CHRISTMAS MENUS
Our Christmas menus are served as a banquet to share. Menu confirmation is required a minimum of 14 days before the booking.

For vegetarians we have a choice of plated starter followed by a tiffin platter of dishes. Starters must be pre-ordered when confirming menu choice.

Set menus cannot be mixed. E.g. A group of 20 may not choose 10x £20ph menu and 10x £25ph menu. The whole party must dine from the same menu.

Notification of any special dietary requirements must be made at least 14 days before the booking.

OUTSIDE TERRACE

• Only food & drink purchased at Zouk may be consumed on the premises
• Our shisha is made traditionally with hot coals, customers smoke shisha at their own risk, Zouk may not be held responsible for any damage caused directly or indirectly by smoking our shisha
• Our Shisha is recommended for one head of tobacco per two people.
• Our Shisha lounge is for patrons only
• Tables are for 1 hour only
• Minimum of 1 shisha per table
• Tables are first come first served, no bookings
• Minimum order of 1 drink per guest
• Please respect our neighbours, staff and other guests

CHAMBER REWARDS CARD/LAW SOCIETY OFFER

This offer entitles the cardholder to a glass of house wine, prosecco, 330ml cobra or soft drink and 20% off food bill on their first visit and 20% off their food bill on any visit thereafter. A card must be presented to a member of staff. Offer is available Sunday to Friday. Discount will not apply on Saturday evenings.

ATG THEATRE CARD OFFER

This offer entitles the cardholder to a free glass of house wine, 330ml bottle of coca cola, diet coke, lemonade or fruit juice when dining from our a la carte menu, pre-theatre menu (served from 5pm -7pm) or our Tiffin Lunch menu (served 12noon – 4pm).

• ATG Theatre card must be presented to a member of staff to redeem this offer.

MARKETING MANCHESTER - DELEGATE WELCOME OFFER

• This offer entitles conference delegates to 20% off food and drink when booked in advance, quoting ‘Delegate Welcome Offer'.
• Subject to availability. Must be booked in advance quoting ‘Delegate Welcome Offer’ in the online Reservation Notes or when booking over the phone. Must show delegate badge / proof of delegacy upon arrival.
• Valid for any date throughout 2023, excluding bank holidays and the month of December.

ZOUK NEWSLETTER SUBSCRIPTION

• By subscribing to our newsletter you are agreeing to receive news, promotions and offers relating to Zouk restaurants.
• Zouk will never share your details with a third party and should you wish to unsubscribe to the Zouk newsletter you may do so at any time.

SPICE BLENDS

• All purchases of spices are non-refundable. We do not accept returns or provide refunds for these products except as outlined below:
• In the event that your product arrives damaged, we offer the option for exchange. Please contact our customer service team within 48 hours of receiving the damaged product to initiate the exchange process.
• To be eligible for an exchange, the damaged product must be returned in its original packaging.
• To request an exchange due to a damaged product, please contact our customer service team by emailing manchestermanager@zoukteabar.co.uk or calling the restaurant on 0161 233 1090.
• Provide your order number and details of the damage along with photographic evidence if possible.
• Once the damaged product has been confirmed by our team, we will provide instructions for returning the item.
• Upon receipt of the returned item, we will initiate the exchange process and dispatch a replacement product to you.
• We only accept exchanges for products that are damaged during shipping.